Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman's Improving public services: international experiences in PDF

By Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman

ISBN-10: 0190646055

ISBN-13: 9780190646059

" the govt functionality move has been in complete swing for many years world wide. So, why accomplish that many public courses and organisations proceed to underperform? a massive cause is that measuring the categories of functionality that individuals worth such a lot -- actual results for electorate -- is still an elusive aim. And why is functionality dimension so tricky? simply because functionality managers haven't taken full

"This quantity spotlights contemporary advances within the around the world use of quantitative functionality measures within the public quarter, specially techniques that include application review strategies. Chapters comprise single-country case stories, multi-country comparisons, and considerate essays at the demanding situations of constructing functionality dimension and administration paintings in diversified settings"-- Read more...

summary: " the govt. functionality circulate has been in complete swing for many years around the globe. So, why achieve this many public courses and corporations proceed to underperform? an immense cause is that measuring the categories of functionality that folks price such a lot -- actual results for voters -- is still an elusive aim. And why is functionality size so tough? simply because functionality managers haven't taken complete good thing about the instruments and data on hand within the box of software evaluate; the worlds of functionality dimension and software evaluate have a lot to benefit from one another, yet they continue to be principally separate for purposes of heritage, politics, and inertia. enhancing Public companies spotlights contemporary advances within the conception and perform of functionality dimension with capability to bridge the divide. because the text's essays, case reviews, and comparative analyses exhibit, the various demanding situations to outcome-based functionality dimension are related throughout nationwide and cultural barriers. and plenty of of those demanding situations are amenable to ideas drawn from software assessment, specially software idea as captured in common sense versions. Key concerns addressed contain designing and enforcing high-performance contracts, utilizing administrative information to degree functionality and assessment application effectiveness, minimizing the unintentional outcomes of performance-based incentive schemes, measuring characteristics of governance in addition to provider supply, and becoming functionality platforms to diversified institutional settings. The authors supply insights suitable to charitable organisations, deepest carrier prone, foreign our bodies, municipalities, states, and nationwide governments in built, constructing, and transitional international locations. because the worldwide debate over functionality administration rages on, this quantity issues to promising instructions for destiny learn and perform on the intersection of application evaluate and outcome-based public administration. "--

"This quantity spotlights contemporary advances within the around the world use of quantitative functionality measures within the public area, particularly techniques that comprise software review ideas. Chapters contain single-country case stories, multi-country comparisons, and considerate essays at the demanding situations of creating functionality dimension and administration paintings in different settings"

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Extra info for Improving public services: international experiences in using evaluation tools to measure program performance

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Congress defunded the pre-​K program, Even Start (St. Pierre et al. 2003). Instead, better policy—​and politics—​aims to improve weak programs. And that is where more effective program management and performance measurement come in. At its best, performance measurement is an ongoing assessment that provides managers and administrators with the information needed to improve a program’s day-​to-​day operations—​and its effectiveness. S. General Accountability Office (2011) describes, Performance measurement is the ongoing monitoring and reporting of program accomplishments, particularly progress toward preestablished goals… .

That possibility should be kept in mind. This includes whether the program is serving the kinds of clients with the kinds of problems that it was meant to address. 5 acres. 5 acres, far higher than the eligibility threshold (Morduch 1998). As a result of this deviation from the design, needy individuals who were eligible for the program did not receive help and the measured effects of the program were lower than might have been the case, leading many to question the value of microfinance programs.

2011. The Iron Cage Recreated: The Performance Management of State Organisations in New Zealand. Wellington: Institute of Policy Studies. Giloth, Robert, and Colin Austin. 2010. Mistakes to Success: Learning and Adapting When Things Go Wrong. Bloomington, IN: iUnivers. Mousse, Roberto, and Leigh Ellen Sontheimer. 1996. Performance Monitoring Indicators Handbook. Washington, DC: World Bank. http://​siteresources. pdf (accessed June 18, 2013). Prewitt, Kenneth, Thomas A. Schwandt, and Miron L. Straf, eds.

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Improving public services: international experiences in using evaluation tools to measure program performance by Douglas J. Besharov, Karen J. Baehler, Jacob Alex Klerman


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