Download e-book for kindle: Managing IT Performance to Create Business Value by Jessica Keyes

By Jessica Keyes

ISBN-10: 1315351161

ISBN-13: 9781315351162

ISBN-10: 1498752853

ISBN-13: 9781498752855

ISBN-10: 149875287X

ISBN-13: 9781498752879

Managing IT functionality to Create enterprise Value

offers examples, case histories, and present study for severe company concerns resembling functionality dimension and administration, non-stop procedure development, wisdom administration, hazard administration, benchmarking, metrics choice, and folks administration. It supplies IT executives techniques for bettering IT functionality and supplying worth, plus it courses them in choosing the right metrics for his or her IT agencies. also, it deals wisdom administration techniques to mature a company, indicates the best way to deal with hazards to use possibilities and get ready for threats, and explains tips to baseline an IT organization’s functionality and degree its improvement.

Consisting of 10 chapters plus appendices, the publication starts with an outline of performance-based strategic making plans, and then it discusses the advance of a high quality development (QI) plan, setting up benchmarks, and measuring functionality advancements. It covers the right way to layout IT-specific measures and fiscal metrics in addition to the institution of a software program size software. From there, it strikes directly to designing humans development structures and discusses such issues as management, motivation, recruitment, and worker appraisal.

The ultimate few chapters convey the best way to use balanced scorecards to control and degree knowledge-based social enterprising and to spot, research, and keep away from dangers. as well as overlaying new tools and metrics for measuring and enhancing IT approaches, the writer seems to be at techniques for measuring product improvement and imposing non-stop innovation. the ultimate bankruptcy considers client price structures and explains the best way to use strength box research to hear clients with the objective of bettering purchaser pride and operational excellence.

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Extra resources for Managing IT Performance to Create Business Value

Example text

AT&T opened three AT&T Foundry innovation centers to serve as mobile app and software incubators. Today, projects at these centers are completed three times faster than elsewhere within the company. After testing the innovation model externally through its incubator, AT&T established a technology innovation council and a crowdsourcing engine to infuse best practices and innovation across the rest of the organization. Of course, everything done is carefully measured. IT Roadmap A technology roadmap assists the chief information officer (CIO) to act more in line with the strategy of the organization as a whole, for example, it is a plan that matches the short-term and long-term goals with specific technology solutions to meet those goals.

The TQC approach places quality/productivity assessment high on the list of software-development tasks. When projects are first defined, along with understanding and evaluating the process to be automated, the team defines the metrics that are to be used to measure the process. HP has also established a systems software certification program to ensure measurable, consistent, high-quality software through defining metrics, setting goals, collecting and analyzing data, and certifying products for release.

It is a truism that the strategy and the firm must become one. In doing so, the firm’s managers must direct and control actions and outcomes and, most critically, adjust to change. Executive leadership can do this not only by being actively engaged themselves but also by making sure all employees involved in the implementation are on the same page. How is this done? There are several techniques, including the ones already mentioned. Executive leadership should frequently review the progress of the implementation and jump into the fray when required.

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Managing IT Performance to Create Business Value by Jessica Keyes


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