By Don Tapscott
Outlines 5 diverse views on workplace platforms, explains the best way to be sure automation wishes, and offers info on cost-benefit research, pilot structures, and the impression of recent expertise at the place of work.
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Additional info for Office Automation: A User-Driven Method
Design Levels and Corresponding Measures The many different types of user measurement and data collection have design implications at several levels. One is system conceptualization. User measurement here includes market research, evaluation of the effects of systems, etc. A second is specific product feature design. User measurement includes ergonometric studies, user acceptance investigations, etc. A third could be called system customization to a given user environment. User assessment in this case includes systems analyses, cost benefit analyses, etc.
The far-reaching change introduced by office systems must be carefully designed and managed. To get a better idea why customization in general, and user-driven customization (or design) in particular, are necessary, it is useful to examine 32 Chapter 2 some differences between electronic office systems (EOS) and data processing (DP) or management information systems (MIS). 2. DP/MIS versus EOS: Pertinent Differences Electronic office systems are different from traditional DP or MIS systems in ways which have important implications for the design methodology to be used.
DESIGNING INTEGRATED OFFICE SYSTEMS This book outlines a methodology for User-Driven design of integrated office systems. Such a methodology is one component of an overall comprehensive approach to office systems implementation. The methodology contains a number of components which are discussed in the book. 1. " Whether it is called distributed processing, office automation, the wired society or the interconnected future, the basic elements have been shown to be feasible. It is now only a matter of time before the economics brings the technologies onto most of our desks.
Office Automation: A User-Driven Method by Don Tapscott