Read e-book online Stimulating Innovation in Products and Services: With PDF

By J. Jerry Kaufman

ISBN-10: 0471740608

ISBN-13: 9780471740605

ISBN-10: 0471773662

ISBN-13: 9780471773665

Functional recommendations to aid any association innovate and succeed

during this groundbreaking ebook, the world over acclaimed authors show that innovation could be mastered through systematic and replicable equipment. Following cautious directions and instructions, readers notice easy methods to foster the ingenuity that is living inside all corporations and the way it may be so much successfully and successfully used to create value.

on the center of this publication is the functionality research structures approach (FAST). quickly is a robust mapping method that graphically versions tasks, items, and techniques in functionality phrases and identifies functionality dependencies. it's an equipped constitution best to exploring complicated matters. Readers begin with easy suggestions after which flow directly to extra complicated options utilizing speedy to aid their agencies live to tell the tale and prosper in brand new worldwide financial system. subject matters include:
* Problem-solving techniques
* functionality analysis
* functionality research platforms strategy (FAST)
* Dimensioning the quick model
* Attributes and the short model
* permitting innovation
* From competency to capability

useful examples and case stories are supplied during the publication to aid the reader in employing the foundations of speedy to their very own organizations.

Stimulating Innovation in services relies at the authors' decades of expertise advising consumers in quite a few industries, together with oil and fuel, aerospace, well-being care, and man-ufacturing. Its functional concentration assists all engineers, scientists, and bosses who are looking to foster innovation inside of their corporations. wide use of case stories makes this an awesome coursebook for MBA students.Content:
Chapter 1 advent (pages 1–25):
Chapter 2 Problem?Solving strategies (pages 26–43):
Chapter three functionality research (pages 44–58):
Chapter four functionality research method procedure (pages 59–92):
Chapter five Dimensioning the quick version (pages 93–114):
Chapter 6 Attributes and the quick version (pages 115–150):
Chapter 7 allowing Innovation (pages 151–175):
Chapter eight From Competency to strength (pages 176–200):

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Additional info for Stimulating Innovation in Products and Services: With Function Analysis and Mapping

Example text

The basic problem was in the organizational structure. There was no single point of accountability to coordinate the 27 agencies involved in the high school renovation and modernization projects. The realization had been made that some “assumed” functionality was missing; an organizational realignment, along with procedural changes proposed by the VM team, was implemented to reverse the loss of value. The project time from initiation to completion was reduced by more than 50 percent. One of the reasons that problem solving is difficult is that we tend to address that which is bothering us, the symptoms of the problem, and don’t devote enough time to uncovering the true culprit, the root cause.

It did nothing to reverse the downward trend in lost sales. The cost reduction assumption addressed the wrong problem. A value management (VM) team modeled the functions in a wider system and later found that the problem was based in the response time for filling orders, not in the price of the product. Sales improved after the VM team’s recommendations were implemented and the order-entry process was changed to fill orders in two to three days rather than the existing one to three weeks. Another example comes from the city of New York, where VM was employed to reduce the eight-plus years it took to refurbish and modernize high schools.

Who will be affected by the resolution? Answering the first question, the person most affected by the problem should be in the team. This is to ensure that in defining the problem to be resolved, the correct problem, not its symptoms, will be addressed to the satisfaction of the problem owner. Symptom solving can be illustrated by a fuse that blows for no known reason and disrupts the electrical system. This is a tangible indication that a problem exists. The purpose of the fuse is to display symptoms of an electrical problem and to ensure safety.

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Stimulating Innovation in Products and Services: With Function Analysis and Mapping by J. Jerry Kaufman


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