By Stephanie Carhee, Cisco Systems
There's no greater route to the profitable implementation of a brand new know-how than to keep on with within the skilled footsteps of a firm that has already been there. >The highway to IP Telephony> tells you the way Cisco platforms effectively moved its personal association to a converged, enterprise-wide community. you are going to research the implementation and operational methods, what labored, what did not paintings, and the way to improve your individual winning technique. After featuring this subject to enormous quantities of Cisco buyers, together with Fortune 500 businesses, Stephanie Carhee continuously encountered an analogous query, "If I choose to circulate to IP Telephony, the place do I start and what am i able to do to make sure that I do it correct the 1st time?" even if the wishes of each firm are assorted, a few issues are common; making plans, conversation, teamwork, and realizing your user's requisites are as vital as technical services. >The street to IP Telephony> stocks with you every little thing you want to learn about coping with your deployment. It begins with the place to start, together with what should be addressed sooner than you even start the making plans method, to construction your venture group. Key most sensible practices also are provided that will help you set the project's velocity and time table, get your clients on board, determine a migration process, strengthen a prone and aid approach, and paintings towards the ultimate PBX decommission.
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Extra info for The road to ip telephony: how Cisco systems migrated from PBX to IP telephony
IP Telephony was a relative unknown, and the resulting anxiety was addressed through online tutorials posted on the Cisco intranet two to three weeks before the switchover began and again on day one. Your stakeholders not only need to know what the change is, when the change is coming, and why it is being implemented, but also how it affects them and the behaviors even the little ones that need to be changed to institutionalize the new technology. When we were using traditional PBXs and anyone moved from one location to another, voice services had to schedule the moves and physically move their phones for them.
Plan the Dial Plan When designing the large enterprise solutions for Cisco, it was critical to fully understand existing dial plan requirements and caveats that help in the transition to CallManager routing. Dial plan requirements are basic and encompass the ability to handle internal calls as well as external calls originating from the PSTN, applications, or other CallManager clusters. They need to be flexible enough to support abbreviated dialing, such as internal four- or five-digit extensions.
It is critical that the senior leadership team develops the messages and provides for accountability among themselves and with their direct reports for delivery and actions to support the words. • Set up communication vehicles between the cross-functional teams so that decisions aren't made in a vacuum. • Create a project website and communication vehicles such as e-mail aliases that keep users informed of your schedule, progress, and next steps. Best Practices: Know Your Users and Manage Expectations The list that follows documents some best practices tips to manage user expectations and minimize the discomfort that a user might feel during the IP Telephony migration process: • Know who your users are, how they use their phones, and how the initiative will impact them.
The road to ip telephony: how Cisco systems migrated from PBX to IP telephony by Stephanie Carhee, Cisco Systems